Please note that due to Covid-19, delivery times may be longer, and some destinations may not be available at this time.
We kindly ask for your understanding!

The stated standard delivery time applies from the time you receive a shipping confirmation from us.

Austria*: 

From an order value of € 49.90, - the delivery is completely free of shipping costs to end users*.
This includes the following costs for packaging & shipping.

Weight: Standard delivery period: Price incl. VAT:
up to   3,0 Kg 1-3 days EUR   4,90
up to 31,5 Kg 1-3 days EUR   6,90

over 31,5 kg on request (or pick up by yourself)
*The parcel shipment to "Kleine Walsertal" (postal code AT-6991, AT-6992, AT-6993, AT-6691) is carried out via Germany at the Germany rates.

Germany:

From an order value of € 99.90, - the delivery is completely free of shipping costs to end users*.
This includes the following costs for packaging & shipping.

Weight: Standard delivery period: Price incl. VAT:
up to   5,0 Kg 1-3 days EUR 9,20
up to 10,0 Kg 1-3 days EUR 9,90
up to 20,0 Kg 1-3 days EUR 10,40
up to 30,0 Kg 1-3 days EUR 10,70

over 30,0 kg on request (or pick up by yourself)
**A possible island surcharge of EUR 12,50 will always be charged extra.

Belgium, Luxembourg, Netherlands, Slovenia, Slovakia, Czech Republic, Hungary:

From an order value of € 149.90, - the delivery is completely free of shipping costs to end users*.
This includes the following costs for packaging & shipping.

Weight: Standard delivery period: Price incl. VAT:
up to   3,0 Kg 3-5 days EUR 12,40
up to 31,5 Kg 3-5 days EUR 15,00

over 31,5 kg on request (or pick up by yourself)
**A possible island surcharge of EUR 12,50 will always be charged extra.

Denmark, France, Great Britain, Croatia, Italy, Poland:

From an order value of € 199.90, - the delivery is completely free of shipping costs to end users*.
This includes the following costs for packaging & shipping.

Weight: Standard delivery period: Price incl. VAT:
up to   3,0 Kg 4-6 days EUR 16,00
up to 31,5 Kg 4-6 days EUR 18,80

over 31,5 kg on request (or pick up by yourself)
**A possible island surcharge of EUR 12,50 will always be charged extra.

Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Sweden:

From an order value of € 249.90, - the delivery is completely free of shipping costs to end users*.
This includes the following costs for packaging & shipping.

Weight: Standard delivery period: Price incl. VAT:
up to   3,0 Kg 5-7 days EUR 22,50
up to 31,5 Kg 5-7 days EUR 26,30

over 31,5 kg on request (or pick up by yourself)
**A possible island surcharge of EUR 12,50 will always be charged extra.

Griechenland, Lichtenstein, Schweiz:

Weight: Standard delivery period: Price incl. VAT:
up to   3,0 Kg 5-8 days EUR 59,50
up to 31,5 Kg 5-8 days EUR 61,80

over 31,5 kg on request (or pick up by yourself)
**A possible island surcharge of EUR 12,50 will always be charged extra. 

All prices without guarantee

We only charge for the actual costs of the delivery services incurred by us in order to keep the shipping costs as low as possible for you. Some of the prices quoted are mixed calculations to make it clear and simple for you. If we get a better offer, we will of course pass the lower prices on to you.

Unless otherwise agreed, the delivery will be made from stock to the specified delivery address. 

The risk is transferred to the customer as soon as the delivery is handed over to the customer by the delivering parcel or postal service.

FAQ:

You cannot find your country in the list?

Get in touch with us immediately. We will find an individual solution!

Is the package insured?

Yes, the entire shipment is insured. The costs are covered by us.


How can you track the package?

Via Tracking Service you can follow the current shipping status of your order. With the tracking number, which you receive from us via e-mail, you can track your order about 24 hours after receiving the shipping confirmation. This way you are always informed about where the package is at the moment.

What if nobody was home when you delivered it?

If you were not at home when the parcel was delivered, there are two possibilities:

  • A second delivery attempt can be made by the parcel service.

  • You will receive a notification that your parcel could not be delivered and was therefore deposited at the nearest post office.

You can also use the possibility of a different delivery address during the ordering process. This way the package can be delivered to your workplace, for example.


What to do when the package is gone?

If your parcel has not arrived after 1 week and it has not been delivered to your neighbour, it is best to contact us. We will then check the whereabouts of your parcel and - if necessary - issue a search request. We will also inform you immediately if the parcel has to be sent a second time in a specific case.

What happens if the package cannot be delivered and goes back?

In this case, both the shipping costs for the delivery and the return transport will be charged. The value of the goods will be credited to your account after arrival of the package in our warehouse. For the return transport, the stated shipping costs will be charged with a surcharge of 80%.

General problems with the delivery?

Please contact us directly here.

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